Delivery Information

Despatch Times

Every working day we mail orders that were placed the previous working day (or over a weekend and/or public holiday), together with any orders placed up until 8AM that day.

Working days are Monday to Friday only and exclude all weekends and UK public holidays.

For example, an order placed at 7.30am on a Friday would be sent the same day. An order placed on Friday at 4pm would then be dispatched on Monday.

We are based in the UK and mail orders to the UK only.

Certain products cannot be sent to the “highlands and islands” of the UK.  The product details will show this, where applicable.

The UK rates below apply to all addresses with a UK postcode format, including Northern Ireland and the Channel Islands.

If you have any questions regarding our delivery options, please contact us.

Standard Delivery (UK) - expected delivery 3-4 days including 1 day despatch time

Mailed using either Royal Mail 48 or our couriers. 

The charge made for this service £4.45.

Express Delivery (UK) - expected delivery 2-3 days including 1 day despatch time

Mailed using either Royal Mail 24 or our couriers.

The charge made for this service is £5.55.

RM48 Tracked Mail (UK) - expected delivery 3-4 days including 1 day despatch time

Mailed using RM48 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £4.70.

RM24 Tracked Mail (UK) - expected delivery 2-3 days including 1 day despatch time

Mailed using RM24 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £5.80.

Next Working Day Delivery by 1PM (UK)

Order by 1PM on any working day for delivery the following working day before 1PM.

The delivery service used for this option is Royal Mail Special Delivery which is currently guaranteed by Royal Mail for delivery before 1PM.

Orders placed after 1PM on any working day will be despatched the following working day, for example an order placed after 1PM on Friday will be despatched on Monday for delivery on Tuesday.

PLEASE NOTE:

  • Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.
  • Personal addresses - Working days for delivery are Monday to Saturday only and excludes Sundays and all UK public holidays.
  • Business addresses - Working days for delivery are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. 

Collection in Person

We do not offer collections at the current time.

Busy Periods & Weather Issues

We would ask you to allow adequate delivery time when placing your order in the weeks building up to Christmas or during other problematic times for the delivery services, such as extreme weather conditions.